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Frequently Asked Questions
What is PrimaCure?
PrimaCure is a science-driven regenerative aesthetics brand offering advanced clinic-use and home-care exosome-based solutions for skin and hair.
Are your products available in the United States?
Yes, PrimaCure products are available for direct purchase through our official US store.
Who can purchase clinic-use products?
Clinic-use products are only available to licensed professionals. To order, please contact us or create an account and submit your license details.
Where do you ship?
We currently ship across the United States. For international inquiries, please contact us.
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard delivery takes 3–5 business days depending on your location.
What is your return policy?
Due to the nature of our products, we do not accept returns. If you received a damaged or incorrect item, please contact us within 3 days of delivery.
Do you offer discounts for bulk or clinic orders?
Yes. Clinics may qualify for bulk pricing or promotions. Contact us or sign up for a professional account to learn more.
Where can I find product protocols and training materials?
A QR code is also included in product packaging for quick access.
Are your products FDA-approved?
PrimaCure products are professionally formulated and intended for topical cosmetic use. They are not drugs and are not FDA-approved to treat medical conditions.
How can I contact customer support?
You may email us anytime at support@primacureusa.com or use our contact form.